My interview would not play after three seconds

My interview was 11 minutes long but would not play after the first three seconds and would automatically stop. It would say the actual length but not play more. I tried uploading it to story corps, tried to view it on the computer, but neither worked. I would rather not have to interview the person again and inconvenience them, so if anyone has encountered this problem before, please let me know what fixed the problem.

Allegrazz about StoryCorps, v2.4.0